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I initially had deposited the amount of 50\u20ac, which was taken out of my bank account but never arrived in my balance on Big Lucky. I chatted with them on the 26th of August, they sent me an email on the 7th of September that the matter has been escalated, however I haven’t received an update at all. Today I chatted with their customer service again to check if they had any updates, but they said it’s still being investigated. They’re holding the money for almost a month now and I wonder if besides getting the money refunded, I can charge any interest at all or anything like that. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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